FAQS
If you have any questions to ask.
Frequently Asked Questions
Q:How long can I receive my sign?
A:Depending on the quantity and weight of the sign, generally speaking, if you choose DHL or Fedex, you should receive the sign within 10-20 business days under normal circumstances (including production time of 5 days and delivery time).
Q:What certificates do you have?
A:We have CE,ROSH,CUL,UL,BSCI,FCC,SAA,etc.
Q:Can I install my business signs by myself?
A:A good installation can make the signage have a good final effect. Though we suggest you hiring some person who have enough experience to install the signage for you, you can install the signage by yourself too.
With the signage we will give you:
Accessories: Such like stud bolts, nuts, washers and spacers, which would be used for the installation.
AC transformer: Can use 110v~240v AC, to give the LED lighting 12V DC.
1:1 layout template: A full size, pre-spaced, paper print of your signage with marked all holes position for studs bolts and cable.
Installation diagram: To show you how to install the signage.
Wring diagram: If your signage is LED signage, we will give you the wiring diagram to show you how to install the signage.
Q:How about your warranty policy?
A:We offer a 2-year free replacement and warranty on signs that are not artificially damaged. We will produce it free of charge and ship it to the customer. We also offer a 2 to 5 year replacement service charge for non-human damage.
Q:Can i see a preview proof of my sign before purchase?
A:Yes,of course,once we receive your “GET A QUOTE” reuqest,we will checking details and try best make an preview proof to you in a small moment.
Q:Why buy from VTGSIGN.COM?
A:We have been producing high quality and innovative signage for over ten years. By keeping up with the latest trends and technologies, combining modern and traditional materials, we offer the best solutions for you and your business. Our customer support team is available via email, live chat or phone.
FACTORY OUTLET
Our facility spans 6,000 square meters and is staffed by more than 200 highly skilled production workers.
TRACKING
We suggest using DHL door-to-door delivery, which is only about 3-5 days delivery time. Also, use air freight or sea shipment which is cheaper but longer.
RETURN POLICY
Provided free one-year non-human damage limited warranty, and also provides 2-5 years limited warranty policy with enrollment fees.
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